Our Nutty Shipping Info
Please familiarize yourself with our shipping policies before you order to ensure that your order arrives safe and sound and as Nutty as possible.
Our shipping rates are calculated according to location and weight. We use USPS Priority Mail for all shipments. Please note delivery dates cannot be guaranteed.
Orders will be processed within 1 - 2 business days.
Orders made Thursday and Friday will ship the following Monday. We prefer not to ship packages over the weekend to avoid products being stored in a non-climate controlled shipping facility.
Please allow for extra processing time during the busy holiday seasons of Thanksgiving, Christmas, Valentine’s day, Easter and Mother’s Day.
If you would like to place your order in advance for a later shipment/delivery date, please make note of this in the comments section during checkout and we will do our best to accommodate.
Local Deliveries/Pick Up Orders
We will gladly hand deliver Nutty Cup orders going anywhere within Manhattan or you may come pick up your order from HBK Incubates in Harlem at an arranged time and date. We will be in touch via email to figure out the best date and time upon receiving your order.
We of course want your Nutty Cups to arrive in the best condition possible. We will add icepacks to orders going to destinations with a temperature above 70 degrees. We do our best to keep your order cool in transit, however, we are not responsible and cannot give refunds for orders that melt due to warm weather conditions as we cannot control the temperature of shipping facilities and vehicles.
Errors in placing your order
The accuracy of the billing and shipping information you provide is crucial in making sure your delivery is prompt. Jessie's Nutty Cups LLC is not responsible for errors in information, and costs resulting from such errors will be charged to you.
As all of our products are sensitive to weather conditions, we will do our best to allow your Nutty Cups arrive in perfect condition. During the hot months of summer, we can make no guarantees.
We do not accept returns
In the case of an obvious flaw or mistake in your order, Jessie's Nutty Cups LLC will offer a free replacement of the product or the return of the amount paid by the purchaser with a proof of the mistake or damage in the form of a picture on arrival. In making a purchase, the purchaser, on behalf of him/herself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments.
Delivery dates cannot be guaranteed with USPS Priority. Please call us at 347-676-0927 or email firstname.lastname@example.org for guaranteed delivery options.